Composite: Kinnovis, REFIRE
Anyone operating – or planning to operate – a self storage facility today inevitably faces one central topic: Digitally Automated Management. Intuitive booking platforms for customer reservations and self check-in, 24/7 access control, a virtual back office with analytics dashboards – these are no longer optional extras but expected standards in the operation of indoor facilities, garage parks, or container-based self storage. This is where Kinnovis comes in – offering fully integrated software applications from a single source.
From Own Operations to International Provider
The Austrian company, headquartered in the greater Vienna area, has become one of the leading providers of management and booking systems for self storage properties in recent years. Today, the multilingual Kinnovis platform is used by clients in 17 European countries – and recently also in Asia and North America – with growing adoption and frequency.
What many don’t know: Kinnovis was originally built for internal use. The founders, themselves operators of self storage facilities, were searching for a software solution that would simplify their processes and - at the same time - offer their customers a modern user experience. When they couldn't find what they needed on the market, they built their own – laying the foundation for what is now the all-in-one self storage software platform Kinnovis.
Today, the system supports a wide range of operators – from small, local drive-up storage parks to international self storage chains. What they all have in common: they benefit from a smart, modular toolset with short lead times – both for first-time implementation or migration from existing systems.
Kinnovis
The Kinnovis platform includes 24/7 online booking systems
Everything in One Place: Key Features at a Glance
The Kinnovis platform brings together all essential management tasks in a single, intuitive interface. Features include:
- 24/7 online booking systems
- Automated invoicing for multiple payment methods, including payment reminders
- Secure ID verification and digital contract signing
- Real-time self-service portals for customers
- Interactive facility maps for a seamless booking experience
- Multilingual support for international audiences
- Seamless integration with access control systems, payment gateways, and surveillance providers
- Automated workflows for contracts, accounting, and task management – e.g. for missed payments or scheduled inspections
The result: Less manual work for operators, greater automation of routine tasks, and more convenience for tenants – leading to scalable, flexible and future-ready operations.
Smart Support: JaneAI
A standout feature is JaneAI, the intelligent chatbot developed by Kinnovis. It automatically responds to customer inquiries, assists in unit size selection and provides immediate quotes – 24 hours a day. For many operators, this means a significant relief in customer support and a noticeable increase in conversion rates from website traffic.
An Industry in Transition – Shaped by Kinnovis
Kinnovis
Martin Wild, COO and co-founder, Kinnovis
Customers already think digitally – but do operators? Renters now expect instant and direct management of whatever they order with no delays and no lengthy back-and-forth. Kinnovis helps operators deliver exactly that level of convenience – not as a bonus, but as a new standard in modern self storage.
COO and co-founder Martin Wild puts it simply:
"The operator landscape is changing. Customers today expect – even demand – simple, immediately accessible solutions, just like in e-commerce. Anyone who wants to stay competitive has to think digitally."
Kinnovis sees itself not just as a software provider, but as a partner – supporting customers through onboarding, day-to-day operations and the implementation of best practices across all workflows.
Looking Ahead
Kinnovis is continuously looking at the headaches and friction points that impact operators across the globe. High on the agenda at the moment is finding ways to streamline payment processes, reducing the reliance on third-party tools and improving cash flow for operators.
A favourite feature among Kinnovis’s customers is their Public API, which allows operators to integrate with countless accounting, reporting and marketing tools they use across their business. Further developments of their API will allow self-storage managers to do even more, whilst reducing their daily workloads. Martin Wild adds:
"We receive new AI-driven use cases almost weekly. Transferring and integrating them into our applications allows us to offer fresh approaches and practical benefits to our clients."
Success in Practice
What do operators say? Many report noticeable improvements in daily operations – particularly from features they hadn't expected to need, and that require little to no onboarding, manual reading or training. Booking processes are faster, customer queries are fewer and the professional, streamlined appearance helps attract new clients.
Whether it’s a classic inner-city indoor storage facility or a garage park on the outskirts of town – the system is cross-compatible, flexible and scalable.
Experience It Live – Over Coffee and Conversation
Want to see what modern self storage management looks like in action? Meet the Kinnovis team at their stand at the REFIRE Symposium in Frankfurt am Main on 18 September 2025.
Even better: Kinnovis is the proud sponsor of the coffee break – the ideal moment to connect over an espresso and discuss what’s possible for your operation.
More information: kinnovis.com
Event details: conference.refire-online.com/en